Coalition of Satisfaction Teams Across Pennsylvania
Coalition of Satisfaction Teams Across Pennsylvania (CSTAP) began as a small coalition of Consumer/Family Satisfaction Teams in 1995. The coalition was formed to share ideas and support for budding Consumer/Family Satisfaction Teams programs in Pennsylvania. CSTAP held their first conference in 1998 with the goal of pursuing funding for a statewide alliance. CSTAP was granted funding by the Office of Mental Health and Substance Abuse Services in 2001.
Coalition of Satisfaction Teams Across Pennsylvania is dedicated to building a strong network of teams that are equipped to affect the quality assurance and improvement process in the public mental health system. The alliance supports consumer satisfaction endeavors through technical assistance, training, resource building and networking.
Consumer/Family Satisfaction Teams
Consumer/Family Satisfaction Teams (C/FST) gather information from consumers and families in Pennsylvania about the services they receive and their level of satisfaction with services.
The survey teams are made up of consumers in recovery who have received, or are currently receiving, services and family members of people in recovery.
Initially created to follow the adjustment and progress of individuals discharged from state mental hospitals under the Community Hospital Integrated Projects Program (CHIPP), the Consumer/Family Satisfaction Teams have expanded their role in many counties. Consumer/Family Satisfaction Team practices are founded on Community Support Program (CSP), Child and Adolescent Service System Program (CASSP), and Bureau of Drug and Alcohol Programs (BDAP) principles.
The teams use a variety of methods including face to face interviews, questionnaires, and focus groups to gather information from consumers and families.
Each Consumer/Family Satisfaction Team gathers information and prepares reports that:
- Facilitate improvement of existing services
- Affirm satisfactory services, identify gaps or trends in service provision
- Identify consumer needs and other unmet needs
- Provide a voice for the consumer/family perspective
For more information contact Rita Cisneros, CSTAP Coordinator at 717-564-4930 x 112 or by email firstname.lastname@example.org.